Regulation By Enforcement


The CFPB has been criticized for providing guidance in the form of enforcement actions rather than by writing regulations.

In a March 9, 2016 speech Director Cordray confirmed that consent orders that accompany the Bureau’s public enforcement actions, "provide detailed guidance for compliance officers across the marketplace about how they should regard similar practices at their own institutions. If the same problems exist in their day-to-day operations, they should look closely at their processes and clean up whatever is not being handled appropriately." He added that "it would be ‘compliance malpractice’ for executives not to take careful bearings from the contents of these orders about how to comply with the law and treat consumers fairly."

To assure that financial institutions avoid "compliance malpractice" this program reviews many of the recent consent orders dealing with compliance-related matters.


This two-hour webinar provides a thorough review of recent enforcement actions taken by various federal agencies. It assures participants understand:

  • The inappropriate actions taken by the institutions in each case
  • The lessons to be learned from the actions
  • The steps needed to avoid similar problems
Participants will receive a detailed manual that serves as a handbook long after the program is completed.

Covered Topics:

  • Fair Lending
    • Underwriting
    • Pricing
    • Maternity issues
  • Community Reinvestment Act
    • Redlining
  • Unfair Deceptive or Abusive Acts or Practices
    • Deceptive advertising
    • Misleading telemarketing
    • Deposit Reconciliation
    • Deceptive Deposit Account Disclosures
    • Failure to provide benefits under a rewards program
  • Bank Secrecy Act
    • BSA program
  • Overdraft Guidance
    • Opt-In Consent
  • Electronic Funds Transfer Act

Who Should Attend?

The program is designed for lending and deposit account management and staff, compliance officers, marketing personnel, auditors and others who want to avoid charges of compliance malpractice.