Your member-facing staff can make or break your fair lending compliance program, but they are often left out of “lending” training. This session will focus on how your front line can engage members and sell loans without violating fair lending laws. This session covers the regulations that deal with fair lending – Regulation B, Regulation C, and the Fair Housing Act – as well as “best practices” highlighted by NCUA.
- Fair Lending Laws
- Prohibited Practices
- Types of Discrimination
- Fair Lending Pitfalls
- Case Studies
Who Should Attend?Member Service Representatives, Branch Managers, Loan Officers, Loan Processors, Compliance Officers, and Trainers will benefit from attending this webinar.
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